Recent Posts

Picture This

9/24/2018 (Permalink)

Fire Damage Picture This In order to prevent further damage to your belongings, call SERVPRO of The Southtowns IMMEDIATELY after a fire.

Picture this; you have just entered your home after a fire. There is black soot EVERYWHERE making the house feel dark and cold. There is a horrible odor that has permeated the entire house. Your life is in chaos as you try to figure out where to go from here.

That’s when your instincts kick in. Every day you clean your kitchen table, its routine, which is now covered in black soot. You rush to underneath your sink and pull out your trusty bottle of cleaner, and begin to clean your kitchen table because it is all you know what to do at this moment.

This is the WORST thing you could possible do! There are different types of soot, each requiring its own special cleaning process. Should you experience a fire this year, please call the professionals at SERVPRO of The Southtowns IMMEDIATELY to begin the fire restoration process.

While you wait for help you can:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean. Soot on hands can further spoil upholstery, walls, and woodwork.
  • Place old towels or old linens on rugs, upholstery, drapes, and carpets.

Fire damage can be devastating. Let the professionals at SERVPRO of The Southtowns make it “Like It Never Even Happened”. 

You Should Never Need An Umbrella Inside

9/24/2018 (Permalink)

Commercial You Should Never Need An Umbrella Inside It's not a good sign when an umbrella is needed inside.

It’s never a good day when you need to use the umbrella inside! This local, Buffalo warehouse suffered water damage after a leak in the roof dumped water onto stacked and boxed inventory. The Property Manager knew to call SERVPRO of The Southtowns immediately, and within an hour our crew was onsite, ready to assess the situation and begin mitigation.  

When our trucks arrived on scene there was already between 1 and 2 inches of water in some areas. Our crew began extracting the standing water, while our Production Manager worked with the Property Manager on the best way to remove the boxed inventory to a dry area. From there our crew would use fans and dehumidifiers to dry out the inventory.

Due to quick action, we were able to save the inventory, and production never had to stop. If your commercial space experiences water damage, give the experts at SERVPRO of The Southtowns a call at (716) 646-6684 to get you back on track and make it “Like It Never Even Happened”.  


9/14/2018 (Permalink)

General New York Insurance CONTINUING EDUCATION Insurance CE class sponsored by SERVPRO of The Southtowns

Topic:  “Property Fire & Smoke Damage Mitigation & Restoration”

Presented By:  Robkat, Inc.

Provider # NYPO-100256

Course # NYCR-259586

Date:  November 1, 2018

Class Time:   9:00 AM – 12:00 PM

Location:  Butera’s

32 Main Ave.       

Hamburg, NY 14075

Credit:  3 hours for PC and BR Licenses

Robkat course fee: $60.00 (Fee waived by SERVPRO)

Complimentary Breakfast Included (8:30 AM – 9:00 AM)

What Will You Learn?

  • The material costs of fire damage losses in the State of New York.
  • Cause of fires and preventative measures.
  • The effect of fire and smoke on structure surfaces and contents.
  • The factors that determine restoration and salvage.
  • The testing processes necessary to determine restoration vs. replacement.
  • The processes utilized to restore smoke-damaged walls, floors, hardwood, and carpet. & fabrics
  • When ancillary services, including move-outs, dry cleaning, duct cleaning, and specialty restoration processes, are required.
  • How to deal with the in-shock, difficult, or uncooperative insured.
  • How commercial Disaster Recovery and Emergency Response plans can reduce fire loss costs for both insurance carrier and insured.

Register today by emailing Jocelin @ with your licence information. 

Get The FASTEST Service For Your Commercial Property

6/22/2018 (Permalink)

Commercial Get The FASTEST Service For Your Commercial Property Never wait for emergency restoration service at your commercial property again.

When a fire, biohazard or water damage happens to your WNY property there is ZERO time to waste. It is important to begin the restoration immediately not only to save your property, but to make sure your business is up and running as soon as possible.

Our office will ALWAYS provide prompt (usually same day) service to any commercial properties regardless of our current production schedule, even during storm time. In fact, in most cases we have someone onsite within an hour to begin assessing the situation. Additionally, SERVPRO of The Southtowns carries liability insurance well above the industry standards based on feedback from our commercial clients.

So what exactly qualifies as commercial properties? A few examples would be: Schools, Manufacturing, Industrial, Apartment Buildings, Health Care, Offices, Financial Institutions, Hospitality, Retail, Food Services, Government/Municipal and more!

So if disaster strikes at your commercial property, give the experts at SERVPRO of The Southtowns a call at (716)646-6684.

The Causes of Mold In Your Home

6/20/2018 (Permalink)

Mold Remediation The Causes of Mold In Your Home Possible cause of mold

When customers call us wanting to get rid of the mold in their home, we often ask them what caused the mold to be there. This is an important question, because if the cause of the mold growth is not fixed, then mold will return after the mold remediation is completed.

There are many different reasons that could cause mold to grow. By failing to get to the root of the problem, mold will most definitely come back.

There are many different types of mold. Mold is essentially all around us. It is indoors, outdoors, settled on materials and in the air. Mold can transfer from place to place by spores wafting around in the air or being transferred via clothing or other items. Mold growth thrives in moist damp areas.

In order to stop mold growth in your home, it is important to follow these recommendations:

  • Keep doors and windows closed during times when the mold count outside is high.
  • Make sure your windows, doors and roofs are not allowing moisture into the home. These are places in the home that often allow water into the home causing mold problems.
  • Make sure your basement is properly sealed and ground water is not settling inside of your home.
  • Ensure that your home is exhausting and ventilated appropriately. Often people find that their bathroom exhaust fan is not ventilating properly and the moisture is getting stuck in the attic space causing mold to grow. Likewise, a dryer vent may be exhausting into a crawlspace rather than all the way to an outside area.
  • Check your pipes and drains to ensure that water is not leaking from these areas.

If you have an area of your home that gets a lot of moisture that cannot be fixed correctly or may be too costly, consider putting a dehumidifier in that area to draw extra moisture out of the air. You may want to consult with someone with knowledge about different types of dehumidifiers do see what kind would best work in the space you are drying to dehumidify.

If you should have more questions on this topic, please feel free to call our office at 716-646-6684 and ask to speak to someone who can further assist you. We would be happy to help!

Concrobium Mold Stain Remover

6/20/2018 (Permalink)

Mold Remediation Concrobium Mold Stain Remover Concrobium Mold Stain Remover

Mold staining can remain on surfaces affected by mold even after the mold has been removed. Concrobium Mold Stain Remover is one of the products that we often use on mold projects for stain removal. This product is designed to effectively eliminate mold staining. This stain remover removes the toughest mold staining and separates mold from the surface for remediation. Once the concrobium has been applied, we let it dry and begin HEPA vacuuming and wiping affected surfaces. 

This solution is safe for use in homes, hospitals, schools, commercial and industrial buildings. The stain remover works on hard, non-porous or semi-porous surfaces such as wood and composite wood, concrete, masonry, drywall, grout, fiberglass, tile, plastic, laminate, metal and fabric.

The Concrobium Mold Stain Remover has a slight odor which will dissipate within a couple hours of usage. Due to the odor, it is important that this product is used in a well ventilated area.

Should you have questions as to whether or not this product could be used on a project you have, feel free to call our office at 716-646-6684 and speak to someone about our Concrobium Mold Stain Remover.

Beware of Gaps In Your Insurance Policy

6/19/2018 (Permalink)

Water Damage Beware of Gaps In Your Insurance Policy There could be gaps hidden inside your homeowner's insurance policy.

A Homeowners Insurance policy gives you protection for the actual structure of the home, valuables inside, and your family. However, are you aware that there could be gaps in your policy leaving you paying out of pocket for disasters such as a sump-pump back up or failure, or even flood damage?

It’s true, these types of coverage are not included in your basic homeowner’s policy and require a separate addition in order to provide proper coverage. So what should you do? First, dust off a copy of your policy (or ask your local agent to send you a new one) and check to see if you have an endorsement for Sewers and Drains. This endorsement will give you coverage (generally up to $10,000) if the sump-pump backs up or fails, and floods the basement.

 Worried about an actual flood destroying the basement and part of the house? Not a problem, flood insurance is not part of a homeowner’s policy, but may be purchases separately through FEMA. Actual flood insurance can be expensive, so generally people who live in a flood zone purchase flood insurance.

However, if you find that you do not have an endorsement for Sewers and Drains or Flood insurance don’t stress. Simply talk with your local insurance agent and they will be able to help add that on to your existing policy. It takes just a few minutes to make sure your properly covered, and will save you thousands should you ever experience water damage from a sump-pump failure or back-up.

"This Feels Dry" Common Misconception

6/19/2018 (Permalink)

Water Damage "This Feels Dry" Common Misconception This water meter is just one of several tools we use to ensure things are actually dry.

After experiencing water damage you most likely have started to remove as much water as possible and begun the drying out process. After some time, you notice things appear to be drying and think, “This feels dry. I don’t need to call someone to do it for me. I’m saving money by doing it myself.”

This is the BIGGEST mistake homeowners make. The truth is even though things feel dry, they actually may still be wet, leading to more damage. When items are not dried properly, the effects of the damage can be more costly than if a professional had dried them. Within minutes water seeps into the floors, walls, upholstery and belongings. If not dried fully and properly there can be several damaging and costly effects. Such as:

  • The drywall may begin to swell and brake down.
  • Furniture begins to swell and crack.
  • Dyes and ink from cloth and paper goods spread and stain.
  • Mold and mildew may grow and spread.
  • Door, windows and studs swell and warp.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard containment is possible.

The professionals at SERVPRO of The Southtowns utilize special equipment to ensure EVERYTHING is dry. Our trained technicians use thermal imaging cameras and water meter sensors to detect water that is unseen. So next time you experience water damage don’t make the mistake of leaving moisture behind. Call the experts at SERVPRO of The Southtowns to make sure the job is done right the first time.

Essential Emergency Apps For When Disaster Strikes

6/19/2018 (Permalink)

Storm Damage Essential Emergency Apps For When Disaster Strikes These 5 Apps could be life savers in an emergency situation.

Our cellphone devices have become an essential in our day to day lives. We use them for planning out our schedules, keeping in touch with friends and family, and even to get the daily news. There really is an App for everything, including Apps that could help you during a disaster or emergency. Here are five useful Apps that will help during an emergency.

  1. ubAlert

This App is a global social network where users share alerts about disasters (both natural and man-made). People can post what they are experiencing first hand as the disaster unfolds.

  1. Official FEMA App

Use this app to arrange a meeting spot with your family, find an interactive emergency kit, and learn basic disaster safety tips.

  1. Life 360 Family Finder

This app lets you and your family members’ share your exact location at all times. You can turn off the location feature when there is no emergency and use the chat to stay in touch.

  1. !Emergency!

If you travel outside the country this app is ESSENTIAL. Don’t know where the nearest embassy is? Haven’t memorized the equivalent for 911, police or other medical services in the country you are visiting? Not a problem because this app will do it all for you.

  1. Winter Survival Kit

A perfect app designed for WNY winters. This app details what you should keep in your car and notifies emergency services for you. It even alerts you to turn off the car every 30 mins to check the exhaust pipe for snow build up, protecting against carbon monoxide poisoning.

Will Your Business Recover?

6/19/2018 (Permalink)

Commercial Will Your Business Recover? According to latest industry research, as many as 50% of businesses may never recover following a disaster.

According to latest industry research, as many as 50% of businesses may never recover following a disaster.

SERVPRO of The Southtowns wants your business to be one of the businesses that DOES recover. The Emergency Ready Profile is a concise Profile Document that contains critical information needed in the event of an emergency and allows you to get back into your building faster following a disaster. The Emergency Ready Profile Advantage

A guide to help you get back into your building following a disaster - Help minimize the amount of time your business is inactive by having an immediate plan of action

Identification of line of command for authorizing work to begin - Saving time so      mitigation of damage can begin quickly which can save you money

Provides facility details such as shut-off valve locations, priority areas and priority contacts - Giving a quick reference of what to do, how to do it, and who to call providing a proactive solution so that during an emergency you are “Ready for whatever happens”

A No Cost assessment of your facility - Giving you peace of mind as well as a great  value at no cost by not having to allocate funds.

You can be ruined or you can be ready. The best way to reduce business interruption following a disaster is to plan for it NOW.  Be ready for any size disaster. Give yourself the peace of mind knowing you have a solution in place.