Recent Posts

Working Around Our Commercial Customer's Time Lines

9/26/2019 (Permalink)

school library with doors open When this local Amherst, NY high school experienced water damage days before the first day of school, SERVPRO of The Southtowns was there!

When a local school in Amherst, NY flooded just days before the first day of school, the Super Intendent of Buildings and Grounds had a brief moment of panic. But then, he remembered to keep calm and call in the experts at SERVPRO of The Southtowns to begin the cleanup.

Within an hour, our crew was on site, ready to assess the 12 rooms that flooded, and begin the mitigation work. Our crews worked quickly and efficiently to get the cleanup done, the school dried out and make the school’s water damage, “Like it never even happened”. In fact, here is what the Super Indendent of Buildings and Grounds had to say about SERVPRO of The Southtowns:

“The SERVPRO staff on site were very professional, had the right equipment and tools, and went      right to work helping us take care of the 12 flooded classrooms at our High School. Dan and his staff listened to our scheduling needs and had all 12 classrooms opened for the first day of school. I was very impressed, thank you.”

At SERVPRO of The Southtowns we take great pride in being able to work around our commercial client’s needs. We know and understand how important a deadline can be. Also, we know that your business or commercial property may need to remain open while the mitigation work is being performed. Our crews know how to work around the general public, and how to set up appropriate safety zones in order to protect them and the public.

So, if your commercial property or business experiences water damage, give the professionals at SERVPRO of The Southtowns a call at (716) 646-6684 today.

Staying Safe and Preventing Fires This Fall Season

9/26/2019 (Permalink)

dark roof falling in after a fire Stay safe this fall and practice these fire prevention tips to prevent fire damage in your WNY home.

This summer and early fall seasons, we have noticed an increased amount of fires happening in our WNY area. Fires, no matter how big or small, can be devastating to an individual or family. In order to keep you and your family safe, we would like to share a few fire safety tips that will hopefully help prevent a fire in your home:

  • Be sure there are properly working smoke detectors on every floor in your home, and in every bedroom as well. Smoke detectors save lives, especially since 50% of fires happen at night when everyone is sleeping.
  • Never leave food that is cooking unattended.
  • Avoid using portable and fixed space heaters. If using a space heater is necessary, be sure that there are no flammable objects within 10 feet of it. And, that it is plugged into a safe electrical outlet (not in a surge protector).
  • Avoid smoking in the house.
  • Check your smoke detectors twice a year (every six months).

Practice these fire safety tips and keep you and your family safe from a house fire. Should disaster strike, and you suffer a house fire this year, please do not wait and call the experts at SERVPRO of The Southtowns immediately at (716) 646-6684 to make your fire damage, “Like it never even happened”.

https://www.safety.com/fire-safety/

Levels of Loss for Your Buffalo Commercial Property or Business

6/25/2019 (Permalink)

Here at SERVPRO of The Southtowns, our commercial property jobs are broken down into three levels. Do you know what level your commercial property or business is? Review the levels below and learn where your commercial property or business sits.

 Level 1- A Level 1 is a small commercial loss, usually involving 15,000 square feet or less of an affected floor space. Some examples of a Level 1 loss include, but are not limited to, a small church, daycare facility, a small shopping center, a small warehouse or manufacturing facility, or a stand-alone administrative facility. A Level 1 loss could also be a small portion of a much larger structure.

 Level 2- A Level 2 is a midsize commercially loss typically involved 15,000 to 60,000 square feet of affected floor space. The buildings, or buildings involved are usually multi-level or greatly divided spaces. Some examples of a Level 2 loss are, but not limited to, a small mulita-family property, a midsized church or school, a small shopping center, a multi-tenant administration facility, a midsized warehouse or manufacturing facility. A Level 2 loss can just be a portion of a much larger structure.

 Level 3- A Level 3 is a large commercial loss typically involving more than 60,000 square feet of affected floor space. The building or buildings involved will likely be large, multi-level structures. Some examples of a Level 3 loss are, but are not limited to, a large church, hospital, school and/or university, a large multi-family property, a large industrial manufacturing facility or warehouse, or a large strip-style shopping center or shopping mall. This type of loss would be considered a “large loss”.

 So now that you have determined what level your commercial property would be, know that SERVPRO of The Southtowns can properly handle them ALL. We have the right equipment, staff and training to handle any commercial property or business. So when you experience fire and/or water damage, give the experts at SERVPRO of The Southtowns a call at (716) 646-6684.

Does Your Business Have A Disaster Plan?

6/24/2019 (Permalink)

Will your business be one of the 50% that DOES NOT recover after a disaster?

Does your business have plan for what happens after a disaster? Did you know that 50% of businesses WILL NOT recover after a disaster? Don’t a one of these statistics, let SERVPRO of The Southtowns help. Yes, we do Emergency Fire & Water Restoration 24 hours of the day to help after a disaster has occurred, but we also offer a COMPLIMENTARY service that puts together an action plan before a disaster happens.

We call it the Emergency Ready Profile, and it can be all the difference in a time of emergency. This guide will help get you back into your building following a disaster and minimize the amount of time your business is inactive. It provides a list of chain of command for authorizing work to be done, which saves time so mitigation of the damage can begin as quickly as possible (which saves you money as well).

 Also, the ERP provides important facility details such as, shut off valve location, priority areas and priority contacts. This gives your staff an important reference of what to do, how to do it, and who to call even when you’re not on location.

Did we mention this can be transferred to an app on your smart phone so you can access it at anytime, anywhere in the world? So you can now rest easy knowing your WNY business has a plan in place any time there is an emergency. To your own ERP started, give SERVPRO of The Southtowns a call at (716) 646-6684 today!

Important Things To Know About Your Water Loss: Categories of Water

6/21/2019 (Permalink)

You already know that water damage can be extremely devastating and damaging, but did you know that there are different categories of water? Yup, that’s right. These three different categories of water help determine what our drying plan will be, and what products need to be used in order to properly sanitize and clean the disaster.

 Category 1- This is clean water that is free of contaminates or additives. It can be water that originates from the plumbing supply line, the toilet supply or sprinkler head.

 Category 2- This is grey water and it contains significant contamination. It may have additives; it may have passed through building materials or has remained stagnant for a short period of time. Category 2 water is usually from sump pump failures or floor drains. It is also Category 1 water that has passed through walls or floors, or Category 1 water that has sat for more than 72 hours.

 Category 3- This is black water and is grossly contaminated water or sewage. It is water that originates from flooding, beyond the plumbing trap or has remained stagnant for a long period of time. It is usually from a sewer drain backup, flooding, or is Category 2 water that has sat for more than 48 hours. This type of water requires our technicians to wear full PPE while extracting, and extensive cleaning and sanitizing after the water is removed.

 Once one of our professional technicians has determined what category the water is, they can begin to put together an appropriate plan to make your water damage, “Like it never even happened." If you have any water damage in your home, please call the experts of SERVPRO of The Southtowns at (716) 646-6684.

Commercial Restoration Vs. Residential Restoration

6/20/2019 (Permalink)

The average restoration company might attempt to treat a commercial project like, “a really big house”. But here at SERVPRO of The Southtowns we know that this is just NOT the case. We know that planning, communication and execution all need to be adjusted in order to provide excellent customer service and do the job right. Here, we know and understand that commercial restoration jobs differ from residential restoration jobs in three main ways: function, size and complexity.

Function- A residential home has one main purpose, to accommodate a personal living space. However, a commercial structure can serve a variety of functions all in the same building. A few examples of a commercial structure are:

  • Government Buildings
  • Restaurants
  • Retail Stores
  • Warehouses
  • Hotels
  • Libraries
  • And More

The wide range of uses requires additional considerations about the occupants of the structure, the processes that go on inside the structure and if there are individuals visiting the structure. All of these considerations affect the restoration process and need to be considered when putting a drying plan together. SERVPRO of The Southtowns knows what to consider and how to put together a proper drying plan for your water and/or fire damaged commercial property and its occupants.

Size- Commercial properties can vary in size from anywhere to 1,000 sq. feet to 1,000,000 sq. feet. This requires additional time for scoping out the damage, putting together an estimate and a plan for the damages occurred. Also, it requires additional equipment, labor and supplies. All things that SERVPRO of The Southtowns has access to immediately.

Complexity- Commercial restoration projects can contain a large variety of complexities. These complexities can pertain to any commercial project and affect the process from start to finish. Some examples of these complexities are:

  • Multiple stakeholders- Authorizations and decisions can involve input and review by multiple individuals (ex. Property manager, Property owner, tenant etc.).
  • Time Constraints- We know you need to get back to business as soon as possible. We are aware of and work with any time constraints you may have.
  • Public Access and Security- Both public and occupant access may need to be limited or restricted. We know how to advise you, and work with both.
  • And More…

These complexities can be managed, and must be considered when restoration work is being performed on a commercial property. Thankfully, SERVPRO of The Southtowns is prepared for it all! There isn’t anything we’re not ready for, and will help you get your commercial property or business back up and running as soon as possible. Remember, we make it, “Like it never even happened."

So if your commercial property or business experiences fire and/or water damage, give our office a call immediately at (716) 646-6684. Choose the number one restoration company that knows how to handle a commercial loss.

What To Do In A Flood Emergency

6/20/2019 (Permalink)

Floods are the most common natural disaster in the United States, and WNY has seen its fair share of flooding over the years. It is important to follow proper safety measures before, during and after a flood because failing to evacuate flooded areas, entering flooded waters or remaining after a flood has passed can result in injury or death. Here is what you need to know when it comes to floods. For more information and resources, please visit Ready.gov.

 Floods may result from rain, snow, storm surges, and overflow of dams and other water systems. They can develop slowly or quickly, remember flash floods come without warning. And, floods can cause outages, disrupt transportation, damage buildings and create landslides. If you are under a flood warning find shelter right away! DO NOT try to swim, dive or walk through flooded waters. Just six inches of water can knock you down. Remember, Turn Around. Don’t Drown.

 If your area experiences a flood, here are some proper safety tips to help you and your family survive the disaster.

  • Depending on where you are, and the impact and warning time of flooding, go to the safe location that you have previously determined.
  • If told to evacuate, do so immediately. Remember to NEVER drive around barriers, they are there to safely direct traffic out of flooded areas.
  • Listen to EAS, NOAA Weather Radio, or local alerting systems for current emergency information and instructions.
  • Stay off bridges over fast moving water.
  • If your vehicle is trapped in rapidly moving water, then stay inside. If water is rising inside the vehicle, then seek refuge on the roof.
  • If trapped in a building, then go to its highest level. Do not climb into a closed attic. You may become trapped by rising floodwater. Only go to the roof if necessary. Once you are there, signal for help.

Be sure to listen to authorities to determine when it is safe to return home. Do not touch electrical equipment if wet, in order to avoid electrocution. Remember to avoid wading in floodwaters as there can be snakes and other animals, and dangerous debris floating around. Also, underground or downed power lines can electorally charge the water.

WNY Still At Risk For Storms This Summer

6/18/2019 (Permalink)

Finally, the snow is gone and summer has arrived (well kind of). But, that doesn’t mean WNY isn’t still at risk for storms. Thunder and lightning storms still pose a threat in the WNY area. Whether you are located in Downtown Buffalo, NY or on the outskirts of Elma, NY, you are still at risk when it comes to thunder and lightning storms.

Of course prevention is KEY when preparing for any type of storm. Here are some helpful tips from Ready.gov to help you PREPARE for a storm.

  • Know your area’s risk for thunder storms. In most places, they can occur year round and at any time.
  • Sign up for your community’s warning systems.
  • Identify nearby, sturdy buildings close to where you live, work, study and play.
  • Cut down, or trim trees that may be in danger of falling on your home.
  • Consider buying surge protectors, lightning rods or a lightning protection system to protect your home, appliances and electronic devices.

 Now that you’ve taken the proper preventative measures to protect your home and family during a thunder/lightning storm, here are some helpful tips to use DURING a storm:

  • When thunder roars, go indoors. A sturdy building is the safest place to be.
  • Pay attention to weather reports and warnings of thunderstorms. Be ready to change plans if need be to somewhere indoors. Always have a backup plan.
  • If inside, avoid using running water or landline phones. Electricity can run through plumbing phone lines.
  • Unplug appliances and other electronic devices, and secure outdoor furniture.
  • If boating or swimming, get to shore immediately and seek shelter in a sturdy building or vehicle.
  • Avoid flooded roadways. Turn around, don’t drown! As little as six inches of moving water can knock you down. One foot of moving water can sweep your vehicle away.

 AFTER the storm, be sure to:

  • Listen to authorities and water forecasts for information that is it safe to go outside. And for safe instructions regarding potential flash flooding.
  • Watch for fallen power lines and trees. Report them immediately.

 https://www.ready.gov/thunderstorms-lightning

Just Suffered a Fire? Read This!

6/12/2019 (Permalink)

We can now offer Textile Restoration to our list of services!

The aftermath of a fire can be one of the most devastating times of a person’s life.  It is not uncommon for someone to want to feel a sense of normalcy immediately after a fire. You already know that SERVPRO of The Southtowns can take care of the cleanup and restoration of your fire damaged home, but we can now help you with the restoration of your soft goods and textiles too.

What do we mean by textiles? We mean we can restore most, if not all, of your

  • Sports equipment
  • Soft contents (such as stuffed animals)
  • Laundry
  • Shoes and handbags
  • Curtains
  • And so much more

In fact, we are now able to restore 90% of the soft content items in your home and nearly twice as much soft contents than a restoration drycleaner! We can restore items affected by heavy soot, Category 2 & 3 water, mold and bio contamination. And, we can do it in as soon as 48 hours. That means you can get back to normal life even faster! This also means having just one point of contact for all your restoration needs, which helps to make life a little easier during your time of need.  Just another way we are, “Here to help” and make it, “Like it never even happened."  

If you experience fire damage, please give our office a call at (716) 646-6684 and let the professional experts at SERVPRO of The Southtowns get life back to normal.

Did You Just Experience a Water Loss? Read This!

6/7/2019 (Permalink)

We can now restore ALL of your contents! Soft goods included.

The aftermath of a fire can be one of the most devastating times of a person’s life.  It is not uncommon for someone to want to feel a sense of normalcy immediately after a fire. You already know that SERVPRO of The Southtowns can take care of the cleanup and restoration of your fire damaged home, but we can now help you with the restoration of your soft goods and textiles too.

What do we mean by textiles? We mean we can restore most, if not all, of your

  • Sports equipment
  • Soft contents (such as stuffed animals)
  • Laundry
  • Shoes and handbags
  • Curtains
  • And so much more

In fact, we are now able to restore 90% of the soft content items in your home and nearly twice as much soft contents than a restoration drycleaner! We can restore items affected by heavy soot, Category 2 & 3 water, mold and bio contamination. And, we can do it in as soon as 48 hours. That means you can get back to normal life even faster! This also means having just one point of contact for all your restoration needs, which helps to make life a little easier during your time of need.  Just another way we are, “Here to help” and make it, “Like it never even happened."  

If you experience fire damage, please give our office a call at (716) 646-6684 and let the professional experts at SERVPRO of The Southtowns get life back to normal.