Recent Posts

Important Things To Know About Your Water Loss: Categories of Water

6/21/2019 (Permalink)

You already know that water damage can be extremely devastating and damaging, but did you know that there are different categories of water? Yup, that’s right. These three different categories of water help determine what our drying plan will be, and what products need to be used in order to properly sanitize and clean the disaster.

 Category 1- This is clean water that is free of contaminates or additives. It can be water that originates from the plumbing supply line, the toilet supply or sprinkler head.

 Category 2- This is grey water and it contains significant contamination. It may have additives; it may have passed through building materials or has remained stagnant for a short period of time. Category 2 water is usually from sump pump failures or floor drains. It is also Category 1 water that has passed through walls or floors, or Category 1 water that has sat for more than 72 hours.

 Category 3- This is black water and is grossly contaminated water or sewage. It is water that originates from flooding, beyond the plumbing trap or has remained stagnant for a long period of time. It is usually from a sewer drain backup, flooding, or is Category 2 water that has sat for more than 48 hours. This type of water requires our technicians to wear full PPE while extracting, and extensive cleaning and sanitizing after the water is removed.

 Once one of our professional technicians has determined what category the water is, they can begin to put together an appropriate plan to make your water damage, “Like it never even happened." If you have any water damage in your home, please call the experts of SERVPRO of The Southtowns at (716) 646-6684.

Commercial Restoration Vs. Residential Restoration

6/20/2019 (Permalink)

The average restoration company might attempt to treat a commercial project like, “a really big house”. But here at SERVPRO of The Southtowns we know that this is just NOT the case. We know that planning, communication and execution all need to be adjusted in order to provide excellent customer service and do the job right. Here, we know and understand that commercial restoration jobs differ from residential restoration jobs in three main ways: function, size and complexity.

Function- A residential home has one main purpose, to accommodate a personal living space. However, a commercial structure can serve a variety of functions all in the same building. A few examples of a commercial structure are:

  • Government Buildings
  • Restaurants
  • Retail Stores
  • Warehouses
  • Hotels
  • Libraries
  • And More

The wide range of uses requires additional considerations about the occupants of the structure, the processes that go on inside the structure and if there are individuals visiting the structure. All of these considerations affect the restoration process and need to be considered when putting a drying plan together. SERVPRO of The Southtowns knows what to consider and how to put together a proper drying plan for your water and/or fire damaged commercial property and its occupants.

Size- Commercial properties can vary in size from anywhere to 1,000 sq. feet to 1,000,000 sq. feet. This requires additional time for scoping out the damage, putting together an estimate and a plan for the damages occurred. Also, it requires additional equipment, labor and supplies. All things that SERVPRO of The Southtowns has access to immediately.

Complexity- Commercial restoration projects can contain a large variety of complexities. These complexities can pertain to any commercial project and affect the process from start to finish. Some examples of these complexities are:

  • Multiple stakeholders- Authorizations and decisions can involve input and review by multiple individuals (ex. Property manager, Property owner, tenant etc.).
  • Time Constraints- We know you need to get back to business as soon as possible. We are aware of and work with any time constraints you may have.
  • Public Access and Security- Both public and occupant access may need to be limited or restricted. We know how to advise you, and work with both.
  • And More…

These complexities can be managed, and must be considered when restoration work is being performed on a commercial property. Thankfully, SERVPRO of The Southtowns is prepared for it all! There isn’t anything we’re not ready for, and will help you get your commercial property or business back up and running as soon as possible. Remember, we make it, “Like it never even happened."

So if your commercial property or business experiences fire and/or water damage, give our office a call immediately at (716) 646-6684. Choose the number one restoration company that knows how to handle a commercial loss.

What To Do In A Flood Emergency

6/20/2019 (Permalink)

Floods are the most common natural disaster in the United States, and WNY has seen its fair share of flooding over the years. It is important to follow proper safety measures before, during and after a flood because failing to evacuate flooded areas, entering flooded waters or remaining after a flood has passed can result in injury or death. Here is what you need to know when it comes to floods. For more information and resources, please visit Ready.gov.

 Floods may result from rain, snow, storm surges, and overflow of dams and other water systems. They can develop slowly or quickly, remember flash floods come without warning. And, floods can cause outages, disrupt transportation, damage buildings and create landslides. If you are under a flood warning find shelter right away! DO NOT try to swim, dive or walk through flooded waters. Just six inches of water can knock you down. Remember, Turn Around. Don’t Drown.

 If your area experiences a flood, here are some proper safety tips to help you and your family survive the disaster.

  • Depending on where you are, and the impact and warning time of flooding, go to the safe location that you have previously determined.
  • If told to evacuate, do so immediately. Remember to NEVER drive around barriers, they are there to safely direct traffic out of flooded areas.
  • Listen to EAS, NOAA Weather Radio, or local alerting systems for current emergency information and instructions.
  • Stay off bridges over fast moving water.
  • If your vehicle is trapped in rapidly moving water, then stay inside. If water is rising inside the vehicle, then seek refuge on the roof.
  • If trapped in a building, then go to its highest level. Do not climb into a closed attic. You may become trapped by rising floodwater. Only go to the roof if necessary. Once you are there, signal for help.

Be sure to listen to authorities to determine when it is safe to return home. Do not touch electrical equipment if wet, in order to avoid electrocution. Remember to avoid wading in floodwaters as there can be snakes and other animals, and dangerous debris floating around. Also, underground or downed power lines can electorally charge the water.

WNY Still At Risk For Storms This Summer

6/18/2019 (Permalink)

Finally, the snow is gone and summer has arrived (well kind of). But, that doesn’t mean WNY isn’t still at risk for storms. Thunder and lightning storms still pose a threat in the WNY area. Whether you are located in Downtown Buffalo, NY or on the outskirts of Elma, NY, you are still at risk when it comes to thunder and lightning storms.

Of course prevention is KEY when preparing for any type of storm. Here are some helpful tips from Ready.gov to help you PREPARE for a storm.

  • Know your area’s risk for thunder storms. In most places, they can occur year round and at any time.
  • Sign up for your community’s warning systems.
  • Identify nearby, sturdy buildings close to where you live, work, study and play.
  • Cut down, or trim trees that may be in danger of falling on your home.
  • Consider buying surge protectors, lightning rods or a lightning protection system to protect your home, appliances and electronic devices.

 Now that you’ve taken the proper preventative measures to protect your home and family during a thunder/lightning storm, here are some helpful tips to use DURING a storm:

  • When thunder roars, go indoors. A sturdy building is the safest place to be.
  • Pay attention to weather reports and warnings of thunderstorms. Be ready to change plans if need be to somewhere indoors. Always have a backup plan.
  • If inside, avoid using running water or landline phones. Electricity can run through plumbing phone lines.
  • Unplug appliances and other electronic devices, and secure outdoor furniture.
  • If boating or swimming, get to shore immediately and seek shelter in a sturdy building or vehicle.
  • Avoid flooded roadways. Turn around, don’t drown! As little as six inches of moving water can knock you down. One foot of moving water can sweep your vehicle away.

 AFTER the storm, be sure to:

  • Listen to authorities and water forecasts for information that is it safe to go outside. And for safe instructions regarding potential flash flooding.
  • Watch for fallen power lines and trees. Report them immediately.

 https://www.ready.gov/thunderstorms-lightning

Just Suffered a Fire? Read This!

6/12/2019 (Permalink)

Fire Damage Just Suffered a Fire? Read This! We can now offer Textile Restoration to our list of services!

The aftermath of a fire can be one of the most devastating times of a person’s life.  It is not uncommon for someone to want to feel a sense of normalcy immediately after a fire. You already know that SERVPRO of The Southtowns can take care of the cleanup and restoration of your fire damaged home, but we can now help you with the restoration of your soft goods and textiles too.

What do we mean by textiles? We mean we can restore most, if not all, of your

  • Sports equipment
  • Soft contents (such as stuffed animals)
  • Laundry
  • Shoes and handbags
  • Curtains
  • And so much more

In fact, we are now able to restore 90% of the soft content items in your home and nearly twice as much soft contents than a restoration drycleaner! We can restore items affected by heavy soot, Category 2 & 3 water, mold and bio contamination. And, we can do it in as soon as 48 hours. That means you can get back to normal life even faster! This also means having just one point of contact for all your restoration needs, which helps to make life a little easier during your time of need.  Just another way we are, “Here to help” and make it, “Like it never even happened."  

If you experience fire damage, please give our office a call at (716) 646-6684 and let the professional experts at SERVPRO of The Southtowns get life back to normal.

Did You Just Experience a Water Loss? Read This!

6/7/2019 (Permalink)

Water Damage Did You Just Experience a Water Loss? Read This! We can now restore ALL of your contents! Soft goods included.

The aftermath of a fire can be one of the most devastating times of a person’s life.  It is not uncommon for someone to want to feel a sense of normalcy immediately after a fire. You already know that SERVPRO of The Southtowns can take care of the cleanup and restoration of your fire damaged home, but we can now help you with the restoration of your soft goods and textiles too.

What do we mean by textiles? We mean we can restore most, if not all, of your

  • Sports equipment
  • Soft contents (such as stuffed animals)
  • Laundry
  • Shoes and handbags
  • Curtains
  • And so much more

In fact, we are now able to restore 90% of the soft content items in your home and nearly twice as much soft contents than a restoration drycleaner! We can restore items affected by heavy soot, Category 2 & 3 water, mold and bio contamination. And, we can do it in as soon as 48 hours. That means you can get back to normal life even faster! This also means having just one point of contact for all your restoration needs, which helps to make life a little easier during your time of need.  Just another way we are, “Here to help” and make it, “Like it never even happened."  

If you experience fire damage, please give our office a call at (716) 646-6684 and let the professional experts at SERVPRO of The Southtowns get life back to normal.

Did You Just Find Mold In Your Commercial Property or Business? Read This:

5/20/2019 (Permalink)

Commercial Did You Just Find Mold In Your Commercial Property or Business? Read This: When your business or commercial property has mold, call the experts at SERVPRO of The Southtowns to make it, "Like it never even happened".

When you discover mold in your commercial property or business, it’s easy to feel overwhelmed and concerned. Who do you call to get rid of the mold? Is this something you can do yourself? How long will your business have to be closed, after all you have a bottom line and employees to worry about. This list of questions will continue to grow as the day goes on.

Let SERVPRO of The Southtowns put your fears at ease. We are properly trained and certified to remove and clean up the mold, and equally important, make sure the mold does not come back. Recently, we received a call from a local business who had found mold and needed it taken care of, but had a very strict timeline in which the work needed to be done. Strict deadlines are no problem for SERVPRO of The Southtowns. We understand that you a short window to get your business back up and running again. Also, we understand that this window of time may not be during traditional business hours, this is no problem for the largest Fire, Water and Mold remediation company around!

We were able to complete the mold remediation process within the deadline, and the business never had to close. So if you find mold or water damage in your Buffalo, NY commercial property or business please don’t hesitate to call the mold experts at (716) 646-6684. A trained professional can be onsite in as little as one hour to put together a plan to get your business up and running again.

One Day It Just Started Raining, And It Never Stopped...

5/20/2019 (Permalink)

Water Damage One Day It Just Started Raining, And It Never Stopped... When storms are in the forecast, be sure to take preventative measures so that the rain and water stay outside and not in the home.

Will it ever stop raining? That seems to be the question lately. And while the weather outside is anything but desirable, it’s important to remember to take preventative measures inside your home to help prevent water damage.

A simple, and affordable way to help protect your home during these rain storms is to purchase a water detection alarm to place near the sump pump. You can purchase one of these devices from any local hardware store, Home Depot or Lowes. They can be purchased for as little as $10, and are worth every penny.

Another action you can take is to check the attic and crawl spaces for any water that may have been dripping and accumulating. Any time there is accumulated moisture, warmth and a food source (such as wood, cardboard or other soft goods) there is potential for mold growth. Taking away one of these factors eliminates the chance for mold. By staying proactive, you can help prevent mold growth in your home.

Lastly, you can run a dehumidifier in basements or crawl spaces that hold a lot of moisture. This is a pretty common tip that most people follow this time of year, but it’s one that is worth sharing. Dehumidifiers help pull moisture out the air and keep your basement and contents in it dry.

If you do discover water damage from these storms, it is important to call a professional as soon as possible. Water damage is not something that should be “cleaned up” by a nonprofessional. Items or parts of your home that seem dry may actually still be wet, which can lead to more damage down the road. Not to mention the water (depending on where it came from) can be loaded with contaminants. Should you experience any water damage during these rain storms, please give our office a call at (716) 646-6684 and let SERVPRO of The Southtowns make it, “Like it never even happened."

Document Restoration Services Right Here in Buffalo, NY

4/11/2019 (Permalink)

Fire Damage Document Restoration Services Right Here in Buffalo, NY Yes it's true, even documents can be restored after a fire/water loss.

Picking up the pieces after a fire/water loss can be overwhelming at best. Realizing that your documents have been damaged from the loss is even worse. But good news, SERVPRO of The Southtowns can restore your fire/water damaged documents. We understand that several documents, whether they are for residential or commercial use, are important to you and cannot be replaced. They may even contain sensitive information that should not, or cannot be shared. This is why our Technicians are HIPAA compliant and are trained how to deal with sensitive information.

 SERVPRO of The Southtowns can take fire/water damaged documents and pull the moisture and odor out using freeze-drying technology. It is important to start this process as soon as possible, so if you have documents that are affected by fire and/or water we recommend putting them in the freezer immediately and then calling our office at (716) 646-6684. This service has helped several doctor’s offices and schools that are required to keep a paper copy of documents. So if you have documents that suffered water and/or fire damage let the experts at SERVPRO of The Southtowns make it, “Like it never even happened."

Welcome Back to the BOMA Board Emily!

4/11/2019 (Permalink)

General Welcome Back to the BOMA Board Emily! Congratulations Emily on your second term on the BOMA Board.

As of April 10th, 2019 our very own Marketing Manager Emily McNulty was named to the 2019 Buffalo Building Owners & Managers Association Board of Directors for her second term. Emily has been active with the BOMA Association since 2014, and became a Board Member in 2015. Her favorite part of being a member of this wonderful organization, besides networking with the commercial real estate industry, is that she gets a behind the scene look at some of Buffalo’s historical properties and all the amazing renovations developers are doing to them.

The Building Owners and Managers Association (BOMA) is a non-profit trade association, and a federated chapter of BOMA International. Their membership includes over 120 property professionals consisting of building owners, property managers, developers and other real estate professionals as well as associate members providing services and supplies to the commercial real estate industry. Their members own or manage over 52 million square feet of office, commercial, retail and industrial properties. For more information on BOMA check out their website at www.bomabuffalo.com.