SERVPRO of The Southtowns Employee Photos

Man and woman smiling, holding award.

Thom and Lyn Braun, Owners

Thom and Lyn Braun have been the proud owners of SERVPRO of The Southtowns since 1995.

With backgrounds in general construction and management they have great passion for their business and the Western New York Community.

Their favorite part about SERVPRO is the opportunity to help those in times of crisis.

Thom enjoys golfing and Lyn is a CrossFit enthusiast as well as President of The Lake Erie Seaway Trail.

SERVPRO of The Southtowns

Our crew and staff at SERVPRO® of The Southtowns are the heroes here to help!

Pictured: (front) Melissa, Nick, Chief, Frank, Sarah, Tina (back) Bill, Jake, Chuck, Bryan, Mike, Dan, Taylor

Travis Braun, Operations Manager

Travis has been a part of SERVPRO of The Southtowns since before he could even drive the trucks, during his school summer vacations. His field experience has now made his office and estimating work even more enjoyable.  That along with continued education has given him the tools he needs to succeed. His favorite part of SERVPRO is bringing the industry knowledge and technological advancement to their customers.

Travis enjoys working out and vacationing to new places when he can.

Chris Ferguson, Production Manager

Chris began with SERVPRO of The Southtowns in 2003 as a Technician Assistant and is now the Production Manager / Estimator. Through the years Chris has seen a little bit of everything. Moving through the ranks has provided Chris with knowledge from all aspects of the industry. His favorite part of working for SERVPRO is the opportunity to problem solve and overcome the challenges presented in each job to maintain customer trust and satisfaction. Chris enjoys music, hiking with his dog, and any free time he can spend at the beach.

Dan Duggan, Construction Manager

Dan has been with at SERVPRO® of The Southtowns since 2012. He has over 20 years experience in residential and commercial remodeling. Dan and his crew handle the rebuild end of a loss. It is very gratifying working on a customer's home to make it "Like it never even happened."

In his free time he likes to play golf, volleyball, and bowling. Dan also enjoys camping with his family and dog, Toby.

Mike Yeager, Technician Manager

Mike has been with SERVPRO of The Southtowns since 2012 starting out as a technician and quickly taking on greater responsibilities to become a technician manager. Mike excels in coordinating complex losses with residential and commercial customers. 

Mike is certified in IICRC Water Damage Restoration, Applied Structural Drying, NYS Mold Remediation, Lead Abatement, Confined Space Rescue, and ETCP. 

Mike enjoys golfing and spending time with his wife and young son, Jordan.

Employee Training Certification Program (ETCP):

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics: Water Mitigation Fire Restoration Mold Remediation Duct Cleaning Soda Blasting Carpet Cleaning Upholstery Blood Borne Pathogens

Nick Glovack, Technician Manager

Nick has been with SERVPRO® of The Southtowns since 2010. He enjoys the comrade of working with a team to help homes and businesses in their times of need. 

Nick is certified in IICRC Water Damage Restoration, NYS Mold Remediation, Lead Abatement, and ETCP.

Nick enjoys bowling and hiking in his free time.  

Employee Training Certification Program (ETCP):

ECTP is a training system designed to train employees to provide superior service.

Topics: Water Mitigation Fire Restoration Mold Remediation Duct Cleaning Soda Blasting Carpet Cleaning Upholstery Blood Borne Pathogens

Nikki Braun & Homer

Nikki Braun, HR/Payroll Manager

Nikki Braun has been with SERVPRO since 2010. She excels at navigating the complex world of HR, payroll and benefits to make sure that all employees are well taken care of. When she’s not working, you can find her out on the town or relaxing with her dogs.

Male employee Dan Bauer, Marketing Manager, in front of sign

Dan Bauer, Marketing Manager

Dan started with SERVPRO in 2020, bringing years of enterprise-level sales and marketing experience to the company. He's passionate about connecting SERVPRO with people in need and making sure that we do everything we can to help.

When he's not working, he's out walking with his two dogs, Ziti and Homer.

Woman wearing a SERVPRO fleece.

Sandy Queeno, Office Manager

With over two decades of administrative and management experience, along with 12 years of experience as a volunteer firefighter, Sandy brings an enormous amount of experience and empathy to her role as Office Manager. She's consistently blown away by our production team's ability to make a disaster "Like it never even happened." 

Outside of work, Sandy enjoys a wide variety of activities depending on the season, including photography, camping, kayaking and bowling.

Mike Michael

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Jake Stubley

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Taylor Braun

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Devin Sobierja

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Chuck Stevens

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Chris Fallon

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Mike Hofner

Reconstruction Specialist

Mike is a self proclaimed "Jack of all Trades" who has been with SERVPRO® of The Southtowns since 2015. He enjoys the constant change of pace from day to day. 

Mike spends his free time hiking, camping, golfing, and working on cars. 

Male SERVPRO employee with short black hair smiling into the camera.

Felix Yager

Reconstruction Specialist

Felix has been a key member of our reconstruction team since January of 2019. He excels at all phases of the reconstruction process, especially demolition. When he's not at work, he loves soccer (both playing it and watching it). 

Alex Bourque

Alex joined the SERVPRO of The Southtowns team in 2018. He is responsible for organizing and maintaining the warehouse. He is also in charge of inventory of all product and supplies that our team may need. 

Blonde male employee smiling in front of green SERVPRO truck.

Michael Place

Certified Technician

Employee Training Certification Program:

Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.

Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens

Male SERVPRO technician smiling at the camera.

Scott Bove

Certified Technician


Scott has been with SERVPRO® of The Southtowns since 2020. Outside of work, he enjoys playing football and basketball, as well as hanging out with his dog.

Male SERVPRO technician smiling at the camera.

Tralin Henderson

Certified Technician

Tralin has been with SERVPRO® of The Southtowns since 2020. Outside of work, he loves kicking back and watching the Bills.