Recent Why SERVPRO Posts

An interview with Travis Braun – Operations Manager at SERVPRO of The Southtowns

3/25/2019 (Permalink)

Why SERVPRO An interview with Travis Braun – Operations Manager at SERVPRO of The Southtowns Travis has been a part of the SERVPRO of The Southtowns family since 2006

An interview with Travis Braun – Operations Manager at SERVPRO of The Southtowns

What makes your proud to work at SERVPRO of The Southtowns?

The environment. We are a big “Family” company, not corporate, there is a direct line to each person in this company, an open door policy if you will.

What is something that still surprises you?

Never Settle. We are always striving for continuous improvements, such as the textile restoration division we just launched.

What is our greatest strength?

Compassion. We train everyone to have a “hero” mentality. We are usually dealing with people on their worst day. Every person in the company has to have great compassion for our customers to help them though their tougher times and get them back on their feet.

What is your management style?

I try to always be here to help if I am needed, but I prefer to give initial input and then let them perform with the best information they have and the training we’ve given them. This is a tough job and things change constantly. My team has to know that I trust them to make decision because I have set the expectation and given them the training to succeed.

Where do you see the company going in the next 5 – 10 years?

I want to double everything – double the building space, the truck fleet and the crew numbers. We have doubled in size over the last 5 - 7 years and I am looking forward to doing it again.

What would make someone successful at SERVPRO of The Southtowns?

Initially, just someone who has a good attitude, a willingness to listen and learn. Restoration is a specialized field, I don’t expect people to come in understanding the daily activities, just that they are excited and motivated to learn and succeed.  

What does a typical day in your job look like?

I spend most of my time communicating with adjusters on approvals for certain job criteria.  Also responsible for final invoices and compliance with the programs we are on. As the industry has evolved there has been major shifts in compliance and expectations between insurance companies and vendors. It is my primary responsibility to make sure that everything we do is in line with what the insurance companies request from us.

Thank you for taking the time to answer our questions Travis! You are an integral part of our team.

An interview with Dan Duggan – Construction Manager at SERVPRO of The Southtowns

3/25/2019 (Permalink)

Why SERVPRO An interview with Dan Duggan – Construction Manager at SERVPRO of The Southtowns Dan has been a part of the SERVPRO of The Southtowns family since 2012

An interview with Dan Duggan – Construction Manager at SERVPRO of The Southtowns

What is one of the most interesting projects you have worked on SERVPRO of The Southtowns?

We built a 2,000 square foot containment for mold remediation inside of a middle school gym. That was a really cool project to have the mitigation teams and reconstruction teams working together at the same time.

What makes you proud to work at SERVPRO of The Southtowns?

The sense of accomplishment when putting the finishing touches on a job.

What is something that still surprises you?

To this day, there are still jobs that blow my mind on the amount of damage caused by water and fire.

Why should customers hire us?

We can do it all, clean up, lineup subcontractors, rebuild. We truly handle the loss from A to Z.

What is our greatest strength?

The front office and communication. They are involved in ALL the jobs every step of the way. Customers feel safe and confident because of all the work our front office does.

What is your greatest professional achievement?

Being right here where I am. Construction Manager at SERVPRO of The Southtowns, I’ll retire from here and truly love coming in every day.

What is your work environment like at SERVPRO of The Southtowns?

It’s a sports like atmosphere. Everybody working together to accomplish the same goal.

What is your management style?

I like to have a coach style. I set goals with my team every day and stay hands-on to teach and assist.

Where do you see the company going in the next 5 – 10 years?

We keep getting bigger and better! I’d like to double the construction division, maybe even my own office one day, haha!

What does a typical day in your job look like?

In the mornings I come in extra early, I like to get my crews prepped for the day’s schedule, set goals for what we will accomplish that day. Then I like to get out in the field and swing a hammer alongside my team.

Thank you for taking the time to answer our questions Dan! You are an integral part of our team.

An interview with Chris Ferguson – Production Manager at SERVPRO of The Southtowns

3/20/2019 (Permalink)

Why SERVPRO An interview with Chris Ferguson – Production Manager at SERVPRO of The Southtowns Chris has been a part of the SERVPRO of The Southtowns family since 2003

An interview with Chris Ferguson – Production Manager at SERVPRO of The Southtowns

What is one of the most interesting projects you have worked on SERVPRO of The Southtowns?

We had to set up a very large containment center for mold remediation in a middle school gymnasium. It was like building a room inside a room.

What makes you proud to work at SERVPRO of The Southtowns?

We are a family owned and operated business that is able to reach a lot of people when disaster strikes. Also, I am proud of how much we have grown since I started and all the technologic advances in the industry.

What is something that still surprises you?

The products and equipment are constantly being upgraded and improved.

What is our greatest strength?

Our knowledge and experience. After over 20 years in this industry, there isn’t much we haven’t seen.

What is your greatest professional achievement?

Working my way up from carpet cleaner to a production manager. I am 15 years strong with SERVPRO of The Southtowns and I am constantly learning and striving for more!

What is your work environment like at SERVPRO of The Southtowns?

We are very team based. Everyone gets along and has fun, but when it’s time to take care of business we are all hands on deck.

What is your management style?

I would said I am fair but firm. I try to use teachable moments.

Where do you see the company going in the next 5 – 10 years?

We just keep growing! I am looking forward to hiring more people and being able to expand our reach to help more and more homes and businesses across Western New York.

What would make someone successful at SERVPRO of The Southtowns?

Commitment and hard work. This is not an easy job, there is manual labor, long nights, and dirty work sites, but someone who is willing and able to do what’s needed when its needed, able to change on the fly, things are always changing.

Thank you for taking the time to answer our questions Chris! You are an integral part of our team.

When Disaster Strikes, Time is Key

11/19/2018 (Permalink)

Why SERVPRO When Disaster Strikes, Time is Key Time is of the essence when dealing with fire or water damage.

Whether its fire, water or mold damage time is KEY. In order to protect your home and belongings from further damage, immediate action is best. That’s where SERVPRO of The Southtowns comes in. Our professional, highly trained technicians know how to strategically begin to mitigation process to prevent further damage and protect/restore what’s important to you.

SERVPRO of The Southtowns is conveniently located in the village of Hamburg and a crew is ALWAYS on call to respond to your disaster. Once our office is notified of your loss, a certified technician will arrive onsite within an hour to begin assessing the damage. Within four hours a crew will have arrived onsite and the mitigation process will begin. From there our crew will put together a drying plan and communicate that information to the insurance adjuster/agent so that everyone is on the same page.

Our fleet of 17 trucks are ready to roll out at any time of day. So when disaster strikes, SERVPRO of The Southtowns will be ready to take action! We truly are faster to any size disaster. Should you experience fire or water damage, call our office immediately at (716) 646-6684.

Community Matters To Us

11/16/2018 (Permalink)

Why SERVPRO Community Matters To Us SERVPRO of The Southtowns has been an active role in the Hamburg Community since 1995.

Lyn and Thom Braun have owned and operated SERVPRO of The Southtowns since 1995 and believe in being an active role in their local community. SERVPRO of The Southtowns has been a member of both BOMA and the Hamburg Chamber of Commerce for the last 6 years. Our Marketing Manager Emily M. currently sits as the Treasurer for the BOMA Board and has recently accepted the role of Chair Elect for the Hamburg Chamber of Commerce. We are also members of several other organizations that support different groups in our community. 

Each year we participate in several local events in support of our community such as the Hamburg Village Halloween Parade, supporting the Hamburg Farmers Market and donating to local charities. So when you come home to a burst pipe or heaven forbid a fire, call the people that you know and trust. Call the professionals at SERVPRO of The Southtowns at (716) 646-6684 to make it, “Like it never even happened.”

Restore Vs. Replace: Why Having a Professional Matters

11/14/2018 (Permalink)

Why SERVPRO Restore Vs. Replace: Why Having a Professional Matters SERVPRO can be the difference between hundreds of dollars of cleaning vs. thousands of dollars of replacement.

A general misconception among people that have suffered fire and/or water damage is that, “It is less expensive to replace rather than to restore.” However, professional technicians at SERVPRO of The Southtowns are trained to see beyond the misconceptions. Our certified technicians know that prioritizing mitigation and restoration efforts will not only stop further damage and reduce the loss, but also prevent secondary damage from occurring.

Having a professional on scene to assess the damage quickly can be the key difference between hundreds of dollars of cleaning vs. thousands of dollars of replacement. The mitigation process of cleaning yields excellent results at a cost-effective price. Mitigation stops further damage and reduces the loss, while restoration puts the damaged items back to their preloss condition. For ultimate results, mitigation needs to begin within twenty-four hours of a loss. Any delay will complicate or, may devalue the mitigation effort.

Our SERVPRO professionals utilize testing and measuring equipment to ensure that the moisture content has been returned to normal standards. Thus, preventing a multi-thousand dollar mold claim in the future, caused by ineffective drying. State-of-the-art meters and sensors allow us to document and record data that justifies equipment usage, as well as allow us to know when to safely remove it. Only the professionals at SERVPRO of The Southtowns can make it, “Like It Never Even Happened”.