Limiting Tenant Complaints for Property Managers

6/24/2021 (Permalink)

As a commercial property manager, you probably have days where you love your building, love your tenants, and love your job.

You probably also have days where it seems like every single tenant has a complaint they want to lodge with you, where you just want to hide in your office and never come out.

We get it – property management is a hard job. No two days are the same, and you’re put in a position where you have to balance the needs and wants of your tenants against the needs of the building owner and your boss. It can be very stressful!

At SERVPRO of The Southtowns, we’re your partner in limiting tenant disruption and complaints when disaster strikes. One of the keys to that effort: our 1-4-8 Response Guarantee.

What is the 1-4-8 Response Guarantee?

Our 1-4-8 Response Guarantee is our promise to our customers that we’ll be there fast to give them the service they need and stop their disaster in its tracks.

Within 1 hour, even if it’s 3am on Christmas, we’ll return any emergency phone call to discuss your needs and come up with a plan of action.

Within 4 hours, we’ll have a full crew of technicians on-site to provide emergency mitigation.

Within 8 hours, you’ll have a verbal scope of work from a manager telling you what needs to happen to get your space back to preloss condition.

Why is this guarantee so valuable for property managers? Because it provides you with a quick, effective and very visible means of addressing your tenants’ needs and limiting disruption to their businesses. If a disaster happens in the middle of the night, it might even be totally addressed by the time that your commercial tenants arrive in the morning to open up.

If you need service at your commercial property, give us a ring – 716-646-6684.