Recent Posts

What To Do After A Pipe Bursts

1/19/2018 (Permalink)

Water Damage What To Do After A Pipe Bursts The steps you take after a pipe burst are critical. Time matters when it comes to water damage.

This has been the coldest winter on record in twenty-two years, and it’s only January. Therefore, it is no surprise that we have seen an increase in calls regarding frozen and burst pipes. Tips on how to prevent your home’s pipes from freezing have been all over the media (including the news, our blog and social media), but what should you do if a pipe actually bursts? Here are four helpful tips that you should follow if you experience a burst pipe this winter.

  1. Shut off the main water valve immediately- This step is critical, as it stops the flooding at its source. Make sure you know where your main water shut off valve is. Pro tip: try tagging the shut off valve so it is easy to spot.
  2. Turn off the electric supply- This only applies if the main electrical is not wet. Never touch the electric if you are not sure, call an electrician instead. Do not turn on any TV’s or ceiling fixtures.
  3. Call a professional to begin mitigation right away- Time is key when it comes to water damage and restoring personal items. You can create a barrier between wet carpet and furniture with aluminum foil to prevent further damage until help arrives.
  4. Remove undamaged items from the affected area- To prevent further damage to removable items, take them out of the affected area and allow them to begin drying.

Should you come home to a burst pipe this winter, give the experts at SERVPRO of The Southtowns a call at 716-646-6684 to begin mitigation immediately, and truly make it “Like it never even happened.”

Six Simple Tips For Staying Warm Without Turning Up The Thermostat

1/4/2018 (Permalink)

The subzero temperatures are bad enough, now National Fuel has asked homes and businesses to turn down the thermostat by five degrees. While we can’t help with the low fuel crisis, we can give you some helpful tips on how to stay warm this winter that won’t require you to turn up the heat.

  • Warm yourself up first-It is easier to change your body temperature than it is to change the temperature of the room. Not to mention it is more eco-friendly. So put another layer of clothing on before you consider turning up the thermostat.
  • Wear a hat-You lose heat from any surface that is exposed, that includes your head. Putting a hat on helps keep in body heat, even if you are inside.
  • Turn on the ceiling fan-Warm air rises, so turn on the ceiling fan at the lowest setting (in a clockwise direction) to push the warm air back down and help circulate it through the room.
  • Use a pool noodle to help block door drafts-Simply cut the noodle in half lengthwise, wrap it in fabric and slide it under the door. It helps keep the cold air out, and the warm air in.
  • Change up your curtains-By replacing your thin curtains with a thicker curtain, such as wool or fleece, they will help hold in more warm air. Remember to keep your curtains open on a sunny day to let more heat in, and keep them closed at night to keep that heat trapped inside.
  • Properly layer your covers-The big, fluffy blankets should be closer to your skin, and thin dense blankets should be layered on top to prevent heat from escaping.

Give these tips a try, and let us know what you think of them on our Facebook page @SERVPROofTheSouthtowns.

How to Never Wait for Emergency Service

11/30/2017 (Permalink)

Fastest service for all commercial losses

We believe that when businesses are disrupted by fire, water, or bio hazard there is no time to waste.  

At our office, we will always provide prompt (usually same day) service to any commercial properties regardless of our current production schedule, even during storm time.  

Additionally, SERVPRO of The Southtowns carries liability insurance well above the industry standards based on feedback from our commercial clients 

What qualifies as "commercial"?:

Schools, Manufacturing, Industrial, Apartment Buildings, Health Care, Offices, Financial Institutions, Hospitality, Retail, Food Services, Government / Municipal, and more.

What does "Storm Time" mean?:

Storm Time is after a major local weather event, such as a cold snap, a flash of heavy rains, or a major snow storm. During these times our office can easily be fielding over 60 new calls for losses per day. During storm time we are "all hands on deck" and the entire company works around the clock. 

Space Heater Safety Tips

11/30/2017 (Permalink)

Fire Damage Space Heater Safety Tips Space Heater Safety Tips

It is going to be cold in WNY for the next week, here are some great space heater safety tips to prevent fires.

Electric space heaters are generally more expensive to operate than combustion space heaters, but they are the only unvented space heaters that are safe to operate inside your home. Although electric space heaters avoid indoor air quality concerns, they still pose burn and fire hazards and should be used with caution.

1. Place heater on a hard, level surface

2. Turn heater off when you leave

3. Keep heater 3 ft. from the nearest object

4. Avoid using extension cords

5. Look for heaters with tip over and over heat protection

6. Keep heaters away from water and flammable items such as papers, blankets, and curtains. 

Educating yourself about the safety hazards that come with the improper use of portable heaters will help you achieve better peace of mind as you keep your home warm, comfortable, and fire hazard-free this winter.

When Rain Is In the Forecast...

11/29/2017 (Permalink)

Storm Damage When Rain Is In the Forecast... Time is key when dealing with water damage. The experts at SERVPRO of The Southtowns are "Here to Help."

Increased rain during the fall and spring season in Buffalo often causes an increase of water damaged basements due to failed sump pumps and overwhelmed storm drains.

If you discover water damage in your home, the experts at SERVPRO of The Southtowns are Here to Help.

Time is key when it comes to stopping and restoring water damage.

SERVPRO of The Southtowns recommends these helpful tips until help arrives:


  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and table top items.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.


  • Leave wet fabrics in place; dry as soon as possible. Hang furs and leather goods to dry seperatly at room temperature.
  • Leave books, magazines or other colored items on wet carpets or floors.
  • Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors.

Storm Damage Specialists in Buffalo, NY

11/29/2017 (Permalink)

We're Highly Trained Storm Damage Specialists

As a leader in storm and water damage restoration, SERVPRO of The Southtowns has the specialized training and expertise to restore your home back to its pre-storm condition. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of over 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Locally Owned Company with National Storm Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of The Southtowns is close by and ready to respond to your flood or storm damage emergency. We are proud to be an active member of the Buffalo community and want to do our part to make our community the best it can be.

When Time Counts, Choose the Team with the Fastest Response

11/29/2017 (Permalink)

Storm Damage When Time Counts, Choose the Team with the Fastest Response When time is of the essence, call SERVPRO of The Southtowns to make it "Like it never even happened."

No one plans for a disaster, but when it strikes, time is of the essence to restore and protect your property.

Our team is available 24/7, so when the sump-pump fails at 6pm or a fire strikes at 2am, our team can begin the restoration process immediately.

Once our office is contacted, our team arrives on location within four hours, guaranteed. This allows us to begin cleanup immediately and cut down on restoration costs.

SERVPRO of The Southtowns works with all major insurance companies and has long standing relationships with local adjusters to help the claim process run smoothly.

When the drain backed up at a local high school, the Superintendent of Buildings and Grounds contacted our office and a team was onsite in less then an hour. With a quick response and cooperation between all parties involved, the school was able to open it's doors for classes on schedule.

Chimney Fires Cause Over $120 Million in Damage

11/29/2017 (Permalink)

Fire Damage Chimney Fires Cause Over $120 Million in Damage Chimney fires account for over $120 million in damage every year.

Did you know chimney fires account for over $120 million in damage every year? As you prepare for colder winter months, be sure to get your chimney cleaned.

If you do experience fire damage in your home, here are some Do and Don't tips: 


  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas until cleaning is complete.
  • Blow or brush vacuum, loose soot particles from upholstery, drapes, and carpets.
  • Wash house plants on both sides of leaves.
  • Clean and protect chrome on kitchen and bathroom faucets, trim and appliances.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers to prevent redistribution of soot from ducts.


  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstery.
  • Send garments to ordinary dry cleaner. Improper cleaning may set smoke odor.

Review of Water Pumps

11/29/2017 (Permalink)

Storm Damage Review of Water Pumps Taylor reviews water pump equipment.

The Training Supervisor at SERVPRO of The Southtowns, Taylor Braun, reviews water pumps with us in preparation of the rainy season. This time of year, a high volume of our customers require basement pump out and we have the equipment to perform this service. There are a  number of different types of water pumps available to pump out standing water from one inch to many inches. 

At SERVPRO of The Southtowns we are dedicated to the continuing education of our entire staff, every Friday morning we host an educational seminar for the crew and staff to review equipment use, best practices, new procedures, and upcoming industry changes.

Having a crew that is knowledgeable and confident gives our customers the best service during their times of need.  

There is no job too big or too small for SERVPRO!

The Master Minds of SERVPRO of The Southtowns

11/29/2017 (Permalink)

Community The Master Minds of SERVPRO of The Southtowns The Strong Six meeting with Lyn and Thom.

Every successful business is backed by strong, talented leaders. At SERVPRO of The Southtowns ours are known as the Strong Six. They meet monthly to discuss progress, growth and tackle and challenges that may arise. Our managers have over 45 years of experience between them!

Travis Braun-Operations Manager. Travis has been with SERVPRO of The Southtowns for 11 years. He started as a technician and now oversees our operations. He works closely with our technicians and insurance companies to make sure the proper work is being done and documented to make the claims process as smooth as possible.

Chris Ferguson-Production Manager. Chris also started as technician and has been at SERVPRO of The Southtowns for over 14 years now. It was a natural transition for Chris since he is now responsible for getting estimates, seeing projects from start to finish and updating our clients in emergency situations.  

Tracie Hebdon-Office Manager. Tracie started with us in 2011 and has been a wonderful addition to our team. As the office manager she oversees the office, as well as the jobs schedule and runs job improvement meetings.

Emily McNulty-Marketing Manager. Emily is working on her sixth year with our company and is a marketing wizard. She sits on the BOMA Buffalo Board of Directors, as well as serves as the Treasure for the Hamburg Chamber of Commerce. Emily keeps us involved in our community. She also educates and advises the Insurance and Property Management Industries.

Dan Duggan-Construction Manager. Dan is also working on his sixth year with our company and oversees the in-house construction. He is involved with clients on a daily basis by getting estimates, helping his crew and meeting with inspectors.

Taylor Braun-Training Supervisor/Fleet Supervisor. Travis has unofficially been at SERVPRO of The Southtowns for years, but officially became the Training/Fleet Supervisor about four years ago. He is responsible for new hire training, annual re-certifications and training, and building company protocols (ex. Safety Procedures and Emergency Action Plan).