What does "1-4-8" mean?

2/12/2022 (Permalink)

SERVPRO of The Southtowns holds high standards when it comes to serving our community here in Western New York.  We have an emergency team ready 24/7/365 and because of this, we follow the 1-4-8 service response guidelines.  These guidelines are in place to offer our clients a timeline of what to expect when you call us.  Our teams pride themselves on being ready for any disaster.  Here’s what “1-4-8” really means.

One - Within one hour from the notice of loss, our on-call manager will contact you.  We have team members on call 24 hours a day even on weekends and holidays so you can feel confident that we will pick up the phone. 

Four - Within four hours, we will be on-site to start mitigation services (if necessary).  Our team is ready to go within short notice.  We understand that some things need to get dealt with as soon as possible before damage continues. 

Eight - Within eight hours, a verbal briefing of the scope will be communicated to you.  After this time frame, we will have a good idea of the job that needs to get done and a plan on how to do it.  We do our best to create an open channel of communication between the SERVPRO team and the building owner.

The 1-4-8 Service Response Guidelines are our commitment to being there for you.  Whether you are experiencing an emergency due to an ice dam, bursting pipe, sewage backup, or even a collapsing roof, we have a team on call and ready to support you through this devastating time.