VIDEO: What is Fire Damage Restoration?

4/9/2021 (Permalink)

We're not just in the restoration business - we're in the hero business.

Most of the time, when people call SERVPRO of The Southtowns after a fire, its their first time dealing with a true catastrophe in their home. They know that they need fire damage restoration - they just aren't quite sure what the means.

We recorded this video to explain the fire damage cleanup, repair and reconstruction process with a little bit of humor.  

You can check it out here.

Transcript:

The Fire Damage Restoration Process

Here at SERVPRO, we help people on what's basically the worst day of their lives. Maybe they had a fire, maybe a water main broke, whatever. It's not good. So I like to say we're not really in the restoration business, we're in the hero business. And I want to show you exactly what I mean by that.

We’re Available 24/7/365

Disasters happen when you least expect them. That's why we have dedicated dispatch personnel here to answer your phone calls 24/7/365, just like my friend Blaze here.

On top of that, we also have something called the 1-4-8 Response Guarantee. That means that within 1 hour of your call, even if it's 3 A.M. on Christmas, you're going to get a call back from our on-call staff scheduling a time to get out to you.

If it's an emergency, within 4 hours, they will be on-site to provide emergency mitigation services and stop the damage in its tracks.

Within 8 hours, you're going to have a scope of work that both you and, if necessary, your insurance provider will be able to go over so that you know exactly what you're dealing with. It's just one way that we make any disaster "Like it never even happened."

Emergency Mitigation After a Fire

The first step of any SERVPRO job is mitigation. How can you stop any further damage from occurring?

That's why it really pays off to have an IICRC-certified experienced technician like our friend Stormy here on-site during your loss. They can really assess what can be restored, what needs to be replaced and everything in between. How you doing, Stormy? Great job.

Drying After a Fire Has Been Extinguished

After the mitigation process has taken place, the next step is usually drying everything out and eliminating any more moisture in the structure. This is really important - any lingering moisture can cause structural damage as well as biohazards, including mold.

Our buddy Blaze here is getting ready to load 100 of these air movers onto our vehicles for a large commercial fire - hope you ate your Wheaties this morning, bud!

Structure Cleaning After a Fire

After the drying process starts, then it's time to start cleaning the structure itself. SERVPRO uses over 100 proprietary products along with specialized techniques to make your structure like your fire loss never even happened. Don't forget your Fire Star, Stormy!

Textile and Soft Contents Cleaning After a Fire

Even textiles that have been exposed to some really nasty fires can be cleaned nowadays thanks to our very new, very cool Esporta industrial-grade washing system. This system, independent studies have shown, can clean up to 90% of the soft contents that previously used to have to be disposed of, even if they've been exposed to fire, smoke, soot, water, even bio-contaminants. Not only can it clean them, but it can get them up to food-grade safe. How about that? Think you can throw in my mask there, buddy?

Deodorization – How Do You Eliminate the Smell of Smoke?

One of the most vital things that SERVPRO does to make your loss "Like it never even happened." - we get rid of the smoke smell. Deodorization is one of the most important services that we provide. We have all sorts of specialized techniques and tools, like this o-zone generator, to make it happen. Hey Stormy, let's make the world smell good again, right?

Reconstruction After a Fire

After the restoration process ends, then it's time to rebuild. That's why we here at SERVPRO of The Southtowns have our very own, full-time reconstruction team. Get out there and start building a better tomorrow, Blaze!

Your Restoration Heroes

I hope walking through the warehouse here with you gives you a little bit of a better understanding of what we do here at SERVPRO of The Southtowns every single day. The restoration process - it's got a lot of moving parts, but what you really need to remember is: we're not in the restoration business, we're in the hero business, and we're here for you, to make it "Like it never even happened."